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Terms and Conditions

General Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Embroider Factory website, located at embroiderfactory.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Embroider Factory if you do not agree to all of the terms and conditions stated on this page.

Intellectual Property Rights

All content, designs, logos, images, and other materials displayed on this website are the intellectual property of  Embroider Factory. You are not permitted to reproduce, duplicate, or redistribute any materials without prior written consent from Embroider Factory.

Orders and Payments

All prices for our embroidery services are displayed on the website and are subject to change at our discretion. Payment must be made in full at the time of order placement unless otherwise agreed upon in writing. We reserve the right to refuse service or cancel orders at our discretion.

Shipping and Delivery

Orders will be processed and delivered based on the timeline specified during the checkout process. While we aim to deliver within the estimated timeframe, we are not responsible for delays caused by third-party delivery services.

Cancellations and Returns

Once an order is placed, it cannot be canceled if production has already started. Custom embroidery orders are non-refundable unless there is a defect in the product. If you receive a defective item, please contact us within 7 days of receiving the order for a replacement.

User Accounts

To place an order, users may be required to create an account. Users are responsible for maintaining the confidentiality of their account details, including their password, and for all activities that occur under their account.

Use of Website

By using this website, you agree not to misuse the website in any way, including hacking or breaching security features. You also agree not to use any automated systems (such as bots) to access the website without permission.

Limitation of Liability

Embroider Factory will not be held liable for any damages arising from the use of this website or services provided. This includes, but is not limited to, direct, indirect, incidental, and consequential damages.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Country/State], and you submit to the exclusive jurisdiction of the courts in that location.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Continued use of the website following any changes indicates your acceptance of the new terms.
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Design Tips for Embroidered Products

Embroidery is done by a machine that stitches threads directly into the product.
Stick to these recommendations when adding your design or reach out for help.

  • Keep your design simple

    Small details aren't captured well in stitching.
  • Choose a bold font

    Thin lines in text will be hard to read.
  • Use solid colors

    Halftones and gradients cannot be embroidered.

Our artists will also adjust your image for the best results.

Before Embroider

After Embroider