Orders will be processed and delivered based on the timeline specified during the checkout process. While we aim to deliver within the estimated timeframe, we are not responsible for delays caused by third-party delivery services.
Once an order is placed, it cannot be canceled if production has already started. Custom embroidery orders are non-refundable unless there is a defect in the product. If you receive a defective item, please contact us within 7 days of receiving the order for a replacement.
To place an order, users may be required to create an account. Users are responsible for maintaining the confidentiality of their account details, including their password, and for all activities that occur under their account.
By using this website, you agree not to misuse the website in any way, including hacking or breaching security features. You also agree not to use any automated systems (such as bots) to access the website without permission.
Embroider Factory will not be held liable for any damages arising from the use of this website or services provided. This includes, but is not limited to, direct, indirect, incidental, and consequential damages.